Elon Musk approves this $91B fintech’s crazy meeting strategy

Imagine sitting in a room. Forty big bosses stare back at you. Your mission? Tell them exactly what you think of their product. Brutal, right?

That’s precisely what fintech giant Stripe does. And Elon Musk? He’s a fan.

The Customer is Always Right (Even in Meetings)

Stripe CEO Patrick Collison spilled the beans on X (formerly Twitter). Every other week, they invite a customer to their management meeting. For 30 minutes, that customer gets to lay it all out there. Good, bad, ugly – the company’s leaders hear it all.

Think about it. No sugarcoating. Just raw, unfiltered feedback.

Why This Works (According to Stripe)

Stripe gets feedback in other ways too. Complaint forms, emails… the usual stuff. But Collison says the in-person grilling sparks something different. New ideas. Fresh investigations. It’s like a jolt to the system.

Musk’s Two Cents? “Good Idea”

A day after Collison’s tweet, Elon Musk chimed in. His verdict? “Good idea. ” Simple as that.

Stripe: Not Your Average Fintech Company

Founded in 2010, Stripe handles payments for some of the biggest names out there. Amazon, Google, Shopify… the list goes on. They process a mind-boggling $1. 4 trillion in transactions.

They also boast that they’re the “revenue engine of the AI era. ” Almost 80% of the Forbes AI 50 use Stripe. Big players like Nvidia, Comcast, and PepsiCo trust them too.

And the latest valuation? A cool $91. 5 billion. Not bad for a company that’s willing to let customers tell them exactly what they think, face-to-face.